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Blue Cross Blue Shield of Michigan: Health Outcomes Survey
Beginning this week, Blue Cross Blue Shield of Michigan and Blue Care Network patients with Medicare Advantage plans may receive the annual Health Outcomes Survey, or HOS, conducted by the Centers for Medicare & Medicaid Services. So now is the time to discuss HOS topics with your patients. Communications between patients and their physicians or other health care professionals can lead to better health outcomes.
The following are HOS topics for 2025:
- Risk of falling
- Incontinence
- Physical activity
- Improving or maintaining physical health
- Improving or maintaining mental health
Blue Cross and BCN are encouraging at-risk members to initiate conversations with a physician or other health care professional about incontinence and fall prevention. However, these conversations can sometimes be embarrassing or tough for members to bring up or they may forget to discuss if it’s something that only happens occasionally. For this reason, physicians and other health care professionals are encouraged to help “break the ice” and make it a regular part of their discussions.
You can access a helpful, three-part webinar series, “Improving Health Outcomes for Older Adults” here. The series offers strategies you can adopt to enhance patient communication about sensitive conversations.
Additional resources
Physicians and other health care professionals can also utilize the BCBSM/BCN Health Outcomes Survey (HOS) tip sheet, as well as the resources listed in the table below, to share with your patients.