MSMS Partners with Commercials On Hold to Provide Discounted Messages On Hold for Members

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MSMS Partners with Commercials On Hold to Provide Discounted Messages On Hold for Members

Sunday, September 3, 2017

Convey valuable information to every patient placed on hold, with pricing starting at $23/mo.

Michigan State Medical Society members who receive moderate to high volumes of telephone traffic have a new option available to help better manage patient communications. "We're thrilled to work with the Michigan State Medical Society. With many long-time clients in Michigan, we're excited about our special offer for MSMS members and increasing our exposure among the membership" states Drew Mercer, Operations Manager at Commercials On Hold.

Ask your front desk staff to monitor the volume of calls placed on hold each day, and you will likely be surprised by the high numbers. It's not uncommon for a small medical practice to place 10 or more calls on hold daily, which translates to over 3000 times yearly that callers are listening on hold. For medium-sized and large offices, these numbers are usually much higher.

Studies show that having silence on hold causes frustration and leads to hang-ups. Music on hold is an improvement over silence, but misses an opportunity to engage the caller with helpful information. The most productive way to address 'hold time' is for the office to provide patients with useful information to pass the time. Commercials On Hold was the first company to take the concept of using messages-on-hold to market in 1982, and now helps clients in all 50 states and internationally convey valuable information to callers placed on hold.

"Hold time is out-of-sight, out-of-mind for most practice managers. We empathize with their busy workload! The good news is, we make using our service simple so there is little time required on their part" says Mercer.

Commercials On Hold helps hundreds of medical practices and facilities across North America convey valuable information when calls are placed on hold. A free customized demo is offered as a means to hear exactly how the messages can work.

Get in touch with Commercials On Hold >>