News & Media

Last Week Before Blue Cross and BCN Transition to Their New Provider Portal

Wednesday, June 15, 2022

You need to act now to maintain access to online information for Blue Cross® Blue Shield® of Michigan and Blue Care Network. The last day to access Blue Cross and BCN’s Provider Secured Services and web-DENIS is June 21, 2022. Beginning June 22, these tools will be retired and no longer available.

Here’s how to find the information you need to register and learn how to use Blue Cross and BCN’s new provider portal, Availity Essentials.

Register

To register for an Availity Essentials account, go to the Blue Cross and BCN Welcome to Availity webpage, scroll down and click Register for Availity Essentials.

After registering, your Availity administrator will need to take additional steps for users to access e-referral and Health e-BlueSM. For more information, go to Blue Cross and BCN’s Register for web tools page and scroll down to Getting access to Blue Cross and BCN tools through our provider portal.

Train

After you’re registered, you can learn how to use Availity Essentials for Blue Cross and BCN one of two ways:

  • Go to the Availity Get Up to Speed with Training webpage. (Note that this website will be available through October 2022.)
  • Within Availity, you can click on Help & Training, then click on Get Trained and enter BCBSM into the search field at the top of the screen.

Get help

Here’s how to find help:

  • Call Availity Client Services at 1-800-AVAILITY (282-4548) Monday through Friday, 8 a.m. to 8 p.m. Eastern time (excluding holidays).
  • Within Availity, click on Help & Training and then click on Availity Support.

More information

Here’s where you can find it:

Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association. Availity is an independent company that contracts with Blue Cross Blue Shield of Michigan and Blue Care Network to offer provider portal services.